Terms and Conditions


These terms and conditions govern the use of this website. Please read these terms and conditions carefully.  By using or accessing this website (including placing an order for a product) you are deemed to accept these terms and conditions.  We may change these terms and conditions at any time and without notice.  We recommend that you regularly check these terms and conditions to ensure that you that you are aware of our current terms. 

Raf & Pilch Ltd (ABN 17 660 454 672) owns and operates the website Cap’n Joe, 
In these Terms and Conditions a reference to;

  • 'us' 'we' or 'our' means Raf & Pilch (ABN 17 660 454 672)  that owns and operates the website Cap’n Joe; and
  • ‘you’ is a reference to a visitor and/or user of this website. 

Ownership of Website
Raf & Pilch Ltd ABN 17 660 454 672 owns and operates the website Cap’n Joe and the content contained herein.

Services provided by Cap’n Joe
Raf & Pilch operates the Website Cap’n Joe to facilitate the marketing and sale of Cap’n Joe branded products and other brands (“the Services”).

Use of the Website

  • You must only use the website in accordance with these terms. 
  • You must not (or attempt to):
    • interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site; or
    • interfere (or attempt to interfere) with security-related or other features of our site.
  • We may refer fraudulent or illegal activity to the relevant authorities.

Making an Order
The following conditions apply in relation to any order which is made via this website:

  • Ability to Make an Order
    • Orders can only be placed by persons with capacity to contract, who are over the age of 18.
    • If making an order, you;
      • warrant that you are legally authorised to do so;
        • warrant that all information provided by you as part of the order process is true and correct; and
        • agree to the price, payment terms and returns policy provided herein.
    • Orders can only be placed in accordance with the terms of this website.
  • Confirmation of Orders
    • All orders are an offer for purchase and are subject to acceptance by Cap’n Joe.  If an order is not accepted, a full refund will be provided as soon as possible.  Cap’n Joe reserves the right to refuse an offer for any reason whatsoever.
    • If an order is accepted you will receive;
      • confirmation of acceptance of the order; and
      • details of when it is dispatched for delivery


    • All prices are displayed in Australian dollars.
    • All prices are inclusive of any applicable taxes and levies, including goods and services tax.
    • All prices exclude delivery costs.
    • We endeavour to ensure that our price list is current.
    • We reserve the right to alter the prices at any time. 


    • Payment for orders are processed through Stripe Payments Australia Pty Ltd; and
    • PayPal
    • Credit card transactions may attract transaction fees.
    • Credit card details are not retained by us as part of any transaction.
    • Delivery
      • Orders must be paid for in full prior to delivery.
      • Cap’n Joe delivers only within Australia.
      • Delivery Fees are as follows:
        • $7.50 for orders with a total value less than $50.00; and
        • Free delivery applies for all orders of $50.00 or more.
      • Cap’n Joe uses either Australia Post or engages third parties for the delivery of its orders. Cap’n Joe will use its best endeavours to ensure that stated timeframes for delivery are met however delays, beyond our control, may be experienced.  As such, Cap’n Joe is not able to make guarantees for delivery time frames. 


    • We cannot refund or exchange goods if you change your mind about them or order them in error.
    • You are entitled to a replacement or refund in the event that a good is defective. If you have a problem with the goods, please contact us via info@capnjoe.com.au and we will investigate accordingly.  If a return is deemed appropriate, we will advise you of the process associated with the return and of arrangements in relation to a refund.

    Use of Goods

    • You must use any goods purchased only for their intended purpose. We do not accept any responsibility or assume any liability in the event that a product is used for any other purpose.

    Limitation of Liability

    • To the extent permitted by law, Cap’n Joe excludes all representations and warranties, express or implied, other than those contained in these terms and conditions. 
    • Where Cap’n Joe is found to be liable for breach of any warranty or condition implied by statute and which it cannot lawfully exclude, Cap’n Joe’s liability is limited (to the extent permitted by law) at its option to the following:
      • to the supply of those goods again; or
      • to the payment of the cost of having those goods supplied again.
    • Cap’n Joe, its related bodies corporate, its directors, and its employees accept no liability for any loss (including loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction), or injury or any direct, indirect, consequential, special, punitive, or other damages caused by or as a result of:
    • your use of or inability to use the Website,
    • any information available on or through the Website or on or through any website to which there is a link from the Website; or
    • Cap’n Joe’s negligence or the negligence of any of its related bodies corporate, directors, officers, shareholders, employees, provider institutions or agents.

    Using our website and cookies
    We may collect personal information about you when you use and access our website.
    “Cookies” are used on this site to collect information on how you use this site.  Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but this may result in a loss of website functionality.

    Please refer to our Privacy Policy.